So I messed up the other day.
Big time.
It's like fight club...what's the first rule? Don't talk about it, right? Well in this case it's matting...don't be afraid to talk about it. And I was.
I told a lady I could leave an inch all over on her dog. But I knew the neck was matted tight.
I thought I could brush it out, I really did. I hate how the place I work is synonymous with shave everything no matter what. I really hate it. So I took it upon myself to do my best NOT to shave everything.
Even when I should. :/
My intentions were good. I wanted to save his hair. But I didn't have the tools or the know-how...maybe the tools and the know-how wouldn't have helped, I don't know.
The lady didn't keep her phone with her, so when I finally came to my senses and tried to call her I couldn't get hold of her. She showed up three and a half hours later to a dog that we now had to take down to a 1/16th of an inch on the neck, throat, and half the head. And the ears, which I hadn't even realized were matted.
I felt like crap.
That's being clean about it.
She was supposed to meet some people for lunch, with the dog. We made her an hour late. I made her an hour late.
The people were expecting a fluffy dog. I had wanted to give them one. The lady upon checking in had told me that the vet had shaved him to the point she didn't know him once, and made her cry. I had told her I wouldn't do that.
:(
I made her cry. A lot. They comped her groom and I lost $40 commission. A coworker told me that it's ok, I'm new, it happens. But it's not ok, because I knew I couldn't do it.
Even though I thought I could.
Maybe I need to just fall in with policy, shave everything.
And that makes ME cry.
